Additionally, all of Blackbaud's own email marketing services cause these redirects to 404 because of the appended code. This is absolutely ridiculous.

Any updates on custom 404 error pages? This is an 8 year old topic and "suggest an idea" is not an acceptable answer.

Do we have any further updates on this? Thank you

It would be helpful to be able to customize this with links to the sitemap or directory, or other useful pages. That's pretty basic web design best practices, and something that it should be available for schools to craft for themselves if desired.

@BlackbaudFriends - any updates on this?

We have reached out a a few schools and got very similar feedback.  Reporting did come up for sure.  We might not have the granularity as to what page caused the error but we might add something to the website statistics page for errors.  This is still being figured out but yes, we will make sure we get some type of data related to this if we can.  It might not be right away but it is something we would love to add.  

Thanks for keeping us updated, Anthony. I'm so glad to see that this is coming to fruition. Will you be reaching out to users for input on functionality? There's also a desire for reports if that's possible. :)

Hello Everyone,

We have done some initial discovery on this one and are getting closer to finding a way to roll this out.  We should be starting development work on this in February using some of the landing page functionality.  I just wanted to update the group on the progress.  This is not a 2019 roadmap item but we definitely want to start the year off on a good note and we are going to sneak this one in.  

This is a huge oversight on the design of a web platform. Very confusing to end users. Customizing these pages should be a given in any template.

Yay! Thank you, Anthony! Please keep us updated on the progress!

Definitely seeing the demand and need here.  We just finished up a few things and we are going to take a look at the onMessage idea board after the user conference.  I am planning on getting to this during the second half of this year.  Not sure on timing yet but it is something I would like to get done as soon as possible.  

+1, Kim! Are there any updates on this? Why has it taken three years to implement? This is crucial for several reasons as listed above by Raffi. 

Seems like a crucial part of any website. What's the holdup?

Getting the generic 404 page feels old and dated in the user experience landscape.

I agree - this is a UX issue. If a user is browsing around a school page and then bumps into a 404 error page showing the branding for a totally different organization, they might think that the link is a phishing attempt or some other infiltration. At very least, they would be confused upon landing on seemingly another company's page.

This kind of customization should also allow us to run a report on this kind of error page, which will help to identify pages with broken links on them. Right now there is no method for identifying pages with links that are broken, which is frustrating for users and content editors.

A few reasons why we'd brand our 404 error pages:

• Marketing
• branding
• conversion rates
• less confusion for users about where they are
• So users are less frustrated that they got a 404
• To try to keep people on our site
• To add a message that says perhaps they need to just hit refresh
• To have a link back to our home page...

I came on board after the switch from Podium, but it would be great to create a custom 404 page, much more professional.

It's ridiculous that this even needs to be requested.

Hoping another post helps bring more attention to this. We can't even track 404s via tag manager and the page doesn't include any of our trackings code. This really is bothersome. Thanks for considering!