Change the word "infraction" or allow platform managers to replace it with a more neutral word

This is our school's  first year using Blackbuad, and shortly before we rolled out to parents, we turned off the Conduct module solely because we couldn't suppress the word "infraction" from displaying to parents, teachers, and others in our community.

As an independent school (preschool through Grade 8), we want to be able to replace the word "infraction" with something more neutral, like "event" or "occurrence" so that we can use the Conduct module. 

While we were going through the selection process, our sales rep told us that he’d heard similar feedback from other schools. Does anyone know if this idea has been posted already? I searched but couldn’t find a similar thread.

To explain a little more, we have a real need for Conduct module features. We want to notify parents of tardy recurrences and absences, and to better track incidents at school. 

While negative behaviors at our school do have defined outcomes, it’s the vocabulary of infractions and consequences that does not fit with our ethos or philosophy. When students break the rules, they are required to reflect on their behavior, including considering how their actions affect others and how to avoid future occurrences. 

Personally, I’d like to be able to use the Conduct module to recognize positive behaviors as well as negative ones, possibly with outcomes that are reward-oriented.  (After all, conduct means how you conduct yourself, i.e., the manner in which you behave, and there’s positive to be found there too.)

  • Karin Cintron
  • Oct 25 2019
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  • Jonathan Tepper commented
    December 14, 2023 19:42

    I agree, such a powerful change so those who use it as infractions can continue to do so, but with some thoughtful change to the wording, organizations would be empowered to use this tool to report positive incidents, not just negative.

  • Karin Cintron commented
    November 29, 2022 20:32

    I posted this over three years ago but I don't think it's been reviewed. We are still not using the Conduct module because of the language and labels. We'd still very much like to use it for attendance notifications as well as behavior/conduct.


    There are a number of other ideas that are similar, dating back to 2016. @Blackbaud Product Team, please can you review?

    https://blackbaudk12.ideas.aha.io/ideas/K12OC-I-2693

    https://blackbaudk12.ideas.aha.io/ideas/K12OR-I-1247

    https://blackbaudk12.ideas.aha.io/ideas/K12OR-I-2843

    https://blackbaudk12.ideas.aha.io/ideas/K12OR-I-680

    https://blackbaudk12.ideas.aha.io/ideas/K12OR-I-937


  • Jimmy Cudzilo commented
    August 03, 2022 19:38

    We would love for Conduct to be used for GOOD and BAD behavior. Having the observed conduct labeled "Infraction" eliminates the possibility of us using it for the good behaviors that exemplify our core values. I'd love for this to be one of the custom text fields that we can change the name of.

  • Jennifer Lawner commented
    October 29, 2019 12:29

    Absolutely!   I'd like for us to be able to use a word of our choice, or multiple words for different reports, or, if that is not possible, then use a neutral word like "occurrence".  Thank you!

  • Guest commented
    October 28, 2019 15:58

    I like the word occurrence in place of infraction.