Payment that are 'Oh hold' due to NACHA Prenote Account Request should display on the billing summary page, under the paid column until they settle/post.
When a payment is made, if that account has to go through the NACHA Prenote Account Request, the payment should display in the paid column on the billing summary page while it goes through this process, as it does when the payment is in process. Right now it is difficult to see when a parent has made a payment, and their amount due that is displayed is incorrect since the pending payment is not accounted for.
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Erin Sands
- Jan 5 2023
- Implemented
As of 1/10/2023 Payments, in On Hold status now appear in the family Billing Summary and are reflected in the family’s balance https://community.blackbaud.com/blogs/17/8812.