-
Update auto debit reminder emails to show actual date payment starts to process
Parents seem to get confused as to when auto payment starts to process. The email they get shows the due date but the processing starts 1 business day before the billing is due. The emails should state that Tuition Management will start processing...0 Planned
-
Update the subject for Invoices
When families receive their monthly invoice for those that are set to be Invoiced, the Invoice subject reads as "Your Blackbaud Tuition Management Invoice for X Month" whereas the subject for the auto-debit reminder emails reads as "(Specific Scho...0
-
Initial email to families should be able to be customized
The "Important information about your Blackbaud Tuition Management enrollment for (school name)" Should be able to be customized. Parent receiving this email may be confused if they do not have access to their account yet. The initial email goes o... -
Allow Smart Admins to Customize Emails to Parents
There are times when the emails sent by the system are confusing to parents. We would like the ability to add content to messages to clarify what a parent needs to do, specifically regarding links back to Smart Tuition. We would like all parents t...1 Under consideration
-
Having the option to remove information from activation emails
Schools that don't currently use credit cards have the "Credit Card Payments: Payments made with your debit and/or credit card are subject to credit card convenience fees." displayed in the account activation email. Being that they don't accept CC...1 Unlikely to implement
-
Enrollment confirmation email should only go out once a family is activated
The current process for the " Important information about your Blackbaud Tuition Management enrollment" email is below: Manual enrollment : Email will not go out until the family is activated Online enrollment/ Contract enrollment: The email goes ...0
-
No Account Emails to Parent to include that the payment method has changed to Invoice from ACH
When the Emails go out to parents regarding failed payments it should include that the payment method by default switches over to Invoice due to a inactive account added for ACH.0
-
Third Party payment receipt emails
When a third party payer makes a payment by phone or website. They want to be able to also receive an email besides the primary email. -
Smart Tuition should allow special characters for parent emails
Some parents may have special characters in their email addresses. Allowing special characters would give parents more freedom to use their actual email address. This would allow Smart to accommodate parents with all types of email addresses. This...3 Under consideration
-
Edit Welcome Letter
Schools should be allowed to EDIT the Welcome Letter. Especially for older parents who are not tech savvy, or those who have already been with the school for 3 years before we started using Smart Tuition do not take kindly to getting an email from...1