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Provide a search option by invoice number
We received a check from a financial institution that did not list the name of the account holder. All that was provided was the invoice number. Upon searching on my own and contacting Blackbaud Support, I discovered that there is no existing self...0
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Payment details hyperlink on Parents Page
Just like the billing amount is a hyperlink to the details of the charges, the payment amount should have the same function to show the payments that the amount is made up of. If a parent makes a payment and I place a payment on their behalf from ...0
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Payment details in email and payment history
It would be great if the payment details would be added to the confirmation email. We accept state funds and I am always getting calls about the payments I add to accounts on their behalf. It would save a lot of time. If not in emails, it should b... -
We need a way to stop ACH payments from our end for shorts periods of time
A lot of parents can abuse the system by waiting until the last minute when tuition is due, then make the payment knowing there is not enough money in their account. So it looks as if the payment is good, when in fact it takes several days for the...0
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Automatic Posting to FE
Exported data from Tuition Management should not be automatically posted in FE, we should be able to edit the entry before posting0
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Only have 1 Family ID forever.
Changing families id's every year is complicating to parents. and a nightmare for applying payments to the correct accounts3 Unlikely to implement
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onBoard/Smart Tuition Contracts Payment Allocation
We would like a way to have the deposit amount paid allocated to specific fees in Smart Tuition. Not auto allocated.1 Under consideration
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Change the wording on the prior to debit notices to alert changes or manual payments must be made at least 3 business days prior to due date.
The current wording says payments go into process 1 business day prior to the due date. There is no mention when changes should be made. It also does not advise when a payment can be made to avoid the automatic debit payment from processing.0 Planned
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When sending the automatic debit reminder, I believe instead of just putting 'Tuition, Fees, and Discounts' the actual fees should appear so parents know exactly what they're paying
It's useful because parents know exactly what fees they are paying.1 Planned
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Account validation verbiage on payment confirmation emails
The payment confirmation emails currently mention, "Please allow up to 5 business days for the payment to clear your bank/credit card account." Can some verbiage be added that the timeline may be delayed if the account is undergoing validation? ht...