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System seems to know that parent's credit card is expiring before payment date and doesn't attempt the auto draft. It should notify the parent to go in before the auto draft date to update their account.
Situation causes missed payment and doesn't appear on school's missed payment report since it didn't attempt the auto draft.0 Already exists
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Add multiple payment methods to the Smart Tuition family portal so that families can automatically pay with different methods each month (i.e. two credit cards with a certain amount specified to each card).
This would benefit our parents as we've had requests for automatic multiple payment methods. While this can be achieved manually, parents and schools benefit by having this automatically completed so that late payments do not arise.1
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Account validation verbiage on payment confirmation emails
The payment confirmation emails currently mention, "Please allow up to 5 business days for the payment to clear your bank/credit card account." Can some verbiage be added that the timeline may be delayed if the account is undergoing validation? ht...0
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Allow family with multiple children to choose different payment dates for each child
Our families often prefer to pay their children's tuition on different dates, say child #1 on the first of the month and child #2 on the 15th of the month. Can the payment schedule be adapted to accommodate more than one monthly payment date?0 Unlikely to implement
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Please create a function where I can assist families in making a credit card payment in person or via phone
No description provided0
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I would like a Pay it now in full while a parent is signing the contract
I am having an issue with one payment plans expiring and the families signing up after the deadline. If there is a pay it now they can pay it as they sign the contract eliminating the issue0
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In-School Payment Method Credit Card Addition
It would be helpful to include Payment Method Credit Card for In-school payments added by school administrators.1
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Past Due Balances - Auto Payments
Why do we have to move past due balances around in the system in order to have a past due balance process on a parents Auto Payment? Many parents expect their TOTAL balance due (past and present) to automatically be drawn from their account when t...0
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Leave Journal Entry Open When Posting Payment Data
I want to be able to post the entry when sending payment and billing data from Smart Tuition to the General Ledger, similar to post Rasier's Edge transactions.1 Under consideration
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Allow bi-weekly payments
It would be great if we could split a monthly payment into two payments and designate the day that it withdrawals. We have several families that get paid bi-weekly and so they like to pay tuition bi-weekly. When we used FACTS Tuition Management, w...0 Unlikely to implement