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Adding the account information to the Welcome Letter
Good morning, We have been receiving Voice of the Customer feedback, calling attention to our Auto Debit Welcome letters not noting what account we will be debiting from for the year. I know we add the type of auto debit the Tuition Management acc...0
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Initial email to families should be able to be customized
The "Important information about your Blackbaud Tuition Management enrollment for (school name)" Should be able to be customized. Parent receiving this email may be confused if they do not have access to their account yet. The initial email goes o...1
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Add detail description for incidential charges
When billing families for drop in day care of summer class we need to enter a brief description of the charge: ie. 4 hours Wk of July 16 for day care or Summer Class Splish Splash. If families do not see a reason / description for the charge then ...1 Under consideration
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Individual Billed and Paid Reports
I see that I suggested the exact same report on January 18. It would be immensely useful to be able to pull a billed & paid report directly from individual families instead of have to pull the static report & than having to filter for fami...0
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Let school add payment plan
I have been asking for this for over 10 years. I would like payment plan selection deactivated completely for my school. Instead I would like that line to say "The Administrative Director will add your payment plan as per your contract". I offer p...1 Planned
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Freeze Month Row and applied to/billing item columns when viewing billing details or Edit Billing Items
When scrolling down, the month row disappears and it is difficult to see what month is being edited. At the same point when scrolling over you lose the applied to and billing item columns. It is time consuming to continuously scroll up/over or res...2 Under consideration
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Gender should integrate from the EMS contract to Smart Tuition
Genders are a common identifier and field needed when sending email communications or having phone conversations with students and parents. This information is already housed within Core so it should integrate to the Smart Tuition account along wi...0 Under consideration
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Notify Family when a block is put on the account
If a block is put on an account the family needs to be notified. As best I can tell they are not currently notified about the block, only about the failed payment. If the family is not notified about the block how can they correct the problem?1 Under consideration
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Static report for number of students per family
Good Morning, I would like to submit an enhancement request around reporting on families with multiple students. Currently the only to determine these families are to go into : Smart – Manage Families – then one is able to the toggle drop down to ... -
Statement needs to be redone - Should have itemized items in first page
The three page format has the actual details (that should also include our notes!) on the third page, it should be first, total due page second, and BB notifications in the third position. Parents rarely look beyond the first page of anything so s...0