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Default menu access to be set to Edit Billing Details
As a Student Billing Liaison, 95% of the time i am changing some's fees, discounts , or adjusting the account. In turn, having the menu default to edit billing details would save clicks/time.0
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Add multiple payment methods to the Smart Tuition family portal so that families can automatically pay with different methods each month (i.e. two credit cards with a certain amount specified to each card).
This would benefit our parents as we've had requests for automatic multiple payment methods. While this can be achieved manually, parents and schools benefit by having this automatically completed so that late payments do not arise.1
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Change the wording on the prior to debit notices to alert changes or manual payments must be made at least 3 business days prior to due date.
The current wording says payments go into process 1 business day prior to the due date. There is no mention when changes should be made. It also does not advise when a payment can be made to avoid the automatic debit payment from processing.0 Planned
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Please consider adding phone number as information collected on Buy Now/Give Now platform
We have needed to get in touch with our customers who are grandparents/relatives who purchased an item through Buy Now and a phone number would be very helpful1 Under consideration
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Communication for mailed in payments placed
When payments are mailed to us and it is an invoice payment. It would be nice to have the parents receive an email communication when that payment is placed on the family account.0
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Customizable Invoice wording
Currently on our quarterly payment plan, the smart system sends reminder invoices that give a future due date instead of wording that says the item is past due and needs to be paid.1 Under consideration
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Change the Heading Payment Details to Account Details in Parent dashboard
In the parent view, could you consider changing the heading "Payment Details" to "Account Details" or something similar. The payment details leads parents to believe that that section is just for looking up payments, and they don't realize that th...0
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Change the last Continue button to Submit in the payment function`
When a parent is making a payment, the last button to complete the transaction should say SUBMIT, not CONTINUE. The word continue implies that there is another step, and it confuses parents when they realize they have submitted the payment. I have... -
Be able to pay from two bank accounts when on Auto Debit
Parents would benefit from this.0
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Add "Pay by Check in school" option, Note first payment month
For BBTM Integrated contracts, please add an option in the payment dropdown list that says "Pay by Check in school" or amend the existing dropdown to read "E-mail me an invoice for each payment I have due or Pay by check in school" . Families who ...0