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Unlink Single Sign On (SSO)
Please allow school admins (or Blackbaud Support) to unlink the Single Sign On (SSO). Sometimes, there is a sticky situation, and the SSO was linked incorrectly, or the family is not split, and requesting the parent to do this is not the best opti...1
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Email confirmation when ACH payment is in process
As a parent, I should be able to receive an email confirmation that my ACH payment is in process, the same way I would when I process a phone or web payment.0 Under consideration
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Include Banking Account Name and Bank Name in the payment details for accounts on auto-pay
For accounts on auto-pay it would be useful if the banking account name and the bank name were available on the details page on the Payments History tab. When a payment fails for "Account is closed or doesn't match name submitted" parents want to ...0
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Show all payments in BBM parent view regardless of which parent account you are viewing.
I understand Blackbaud is student centric. There are many instances I need to see charges for multiple children in a family at once. Our average family consists of more than 1 child. The parent view in BBM allows you to see all charges for all stu...0
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Applying fees to multiple families
When applying fees to all an entire grader under Manage Families, it would be helpful to choose the fee for instance 1st Grade Field Trips and then a drop down added so we could give additional description of where the field trip was to. Instead, ...0 Under consideration
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Payment History adds a column listing what optional item the payment was for
Parents need to know when they pay for an optional item that it has been received. Currently payment history only has amounts and dates. No detail of what their payement was for. Parents could also benefit from being able to view their receipts ag...0
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The email editing capabilities are very limited
1) The box to enter text is very small and requires scrolling up and down and left to right to see the full text of the message 2) There appear to be no formatting options: no bold font, no underlining, no hyperlinks within the text of the message...0 Under consideration
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Buy now/Give now add to payment plan
Buy now Give now would have a huge advantage if it was fully integrated with a family Smart account, they could login and add a particular item to their payment schedule (according to whatever rules the school may apply to the particular item, per...0
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Accessing Fee/Discount Reports from Manage Fees/Discounts
When looking at the fees/discounts under Manage Fees and Discounts you can see how many families/students a particular charge was applied to and the dollar amount. It would be helpful if there was a report button next to each fee/discount so you c...0 Under consideration
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Add Student ID to report criteria
It would be helpful to report on student accounts using the Student ID instead of just the student name. When creating billing upload templates, we have to do vlookups to get the information in the correct format for the upload. Having the Student...0 Under consideration