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Customer statement with detail
Provide detail of each item along with payments on a monthly invoice and also as a year-to-date activity statement. Currently all that is seen is a total amount without detail.0
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Autopay needs to still receive itemized invoices
When a parent is signed up for autopay, they receive a reminder email saying to click and sign on their account for more information. Instead, they should receive an itemized invoice within that email so that they don't have to click around to fin...6 Under consideration
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Allow special characters for parents who need their names reflected correctly. ie. German parents have special characters
Special characters do not pass over into Tuition Management from Enrollment Management. Important German parents need their names to reflect correctly. Including report cards. Head of School wants consistency across all platforms.0
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Payment Plans changed by school
I would like to have the ability to open and close the payment plan months without having to send a chat0
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Add the parent line number to both the emailed invoices and welcome email
Both the welcome letter email and the emailed invoices to parents should have the parent line number for additional assistance. Parents only see the parent line number under contact us on the parent website and on the initial Important Information...0
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Change screen color to make non-present billing years obvious
From within Tuition Management, the upper-right menu allows the user to toggle among past, present, and future billing years. It would be very helpful if the background screen or banner could change to a very obvious color whenever the billing yea...0
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We should be able to force an invoice to be generated despite the balance due for a particular month.
The system currently will not generate an invoice if the balance for the month is zero or negative. There should be a feature created that can allow an invoice to be generated despite the balance due for the month. This would help in situations wh...1 Under consideration
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Parent-facing billing item notes/details at the student level
Option to display to a families at the student level additional details/notes when uploading/adding a billing fee line item onto a family's account. Visible only to the individual family for their student (s). Currently you are only able to add in...1 Planned
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Schools have the ability to edit past months for existing billing items.
Schools should be able to edit billing items in the past months if the billing fee or discount has already been used.0
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Failed Payment Reattempt
It would be helpful to add verbiage to ACH Insufficient Funds failed payment emails reminding the families of the re-attempt in 10 days. "Blackbaud Tuition Management will automatically reattempt any failed debits approximately 10 days after their...1