Access to Candidates in Billing Management

Access to Candidates should be available in Billing Management (as opposed to just Students and Incoming Students). I am currently in a situation where a Candidate became an Incoming Student, began paying tuition, and then decided to delay enrolment for a future year. Because this record is now back to the Candidate role, I am not able to access any of their billing information. This is necessary for refund and audit purposes.

  • Victoria Little
  • May 5 2021
  • Future consideration
  • Attach files
  • Victoria Little commented
    25 Apr, 2022 04:19pm

    I would like to add that not having access to candidates in billing management continues to be an issue. Any time a student has gone from "incoming student" back to "candidate" I am unable to access their records in billing management.