I am having trouble getting this to work. The new Google Analytic 4 (GA4) user experience doesn't match up to the Knowledgebase article (https://kb.blackbaud.com/articles/Article/195466). I put the GA4 code into my portal and after several days the tracking is not happening.

Where can we see documentation about this feature, which was planned for release this past Tuesday? We are very excited to learn more about this.

@Jon Lycee I've asked our dev to take a look into if we can do something with the page titles. If you go to the actual page details though I assume you do see them? I'm assuming it's that when they're specific child pages i.e. bulletin boards, topics, profiles - things that have more than one maybe it's not detecting the right level or root path to determine title but we'll take a look. thanks!

Thank you Angela and the development team, we see hits coming in. The classic UA style analytics seems to work better than newer GA4 so far.

page_title is empty for >90% of our hits. Will this be updated before general availability?

Is the KB article you mentioned on 2/3 available yet? If so, can you share it here? Thank you!

hi all, no need to sign up for testing. We're pushing out to everyone in this coming Tuesday's release! Excited to close this one out. It's technically implemented now as you could call support and have them turn it on, but as of this Tues it will be general availability so going to check this one off (seems like there should be more fanfare but still good to change the setting)

Please add The Bryn Mawr School to the test list as well. Thank you!

Rockwern Academy would like to be a test school for this as well. Thanks!

For photos and videos there is a counter on views. Couldn't that tracking be expanded to other content types?

Feeling a little behind the 8-ball here - are the analytics features in discussion for Blackbaud ID users only? Google Analytics only work for those using the front-end website development and not LMS users, correct?

Ok, so to confirm- no straightforward way for a teacher to view their students activity on their course pages?

Anonymous stats are a step in the right direction, but to be truly useful in the LMS, teachers need easy transparency into the actions of their students on their pages.

@Angela Addison - It will be wonderful to have that documentation. Do you have a tentative timeline? I'll gladly be a tester.

@Alexander Taft - Our URLs you'll notice when you start poking around in there if they're person specific pages i.e. a student's profile, progress page etc. would have a student identifier in the URL itself, so you 'could' if researching whether a specific person hit their page for something get that value and also that would be prefaced by the role of the user that hit the page (say parent versus student viewed it). Or you can open the page directly from the link to see who it was, if you're logged in. But Google Analytics privacy policies prevent passing any personally identifiable readable information for general page hits themselves and we are in alignment with that as it's a security risk and also opens a lot of doors about how to handle transparency with users about the data being collected etc. But you will see aggregate data and insights on which resources are being views by students, parents, other roles.

@Angela Addison - We would love to be a tester, too. Thomas Jefferson Independent Day School. Thank you.

OK, all good info, thank you.

As it relates to the LMS, will teachers have any insight into what students view resources and and when? This is an often requested feature that other LMS's provide, and would be useful to our faculty during remote learning.

Hi @Alexander Taft thanks for your comment. I will work with documentation on adding some detail to the KB article on what data is passed. But the short answer here is yes you should see data on all pages, all areas of Education Management with a very few exceptions for pages that are on our newest UX platform and we're working on getting those hooked up now. Topics, Bulletin board, etc. are all on the old page technology so should get picked up. Support is not going to support Google Analytics functionality, we will direct users to refer to their help documentation, support and training but I can see if we can put a few basics in there about what level of our URL data is tracked to clarify for folks.

What portion of the backend is covered? all of it? resource boards, comunity pages, course pages, etc., etc.? Can we track users on the backend (i.e. when students visit course pages and materials)? We need more detail on what this actually does, and support doesn't seem to know.

Wesleyan School would love to test this as well if you still need participants

@Angela Addison - would be eager to be a tester! Thank you.

We are hopeful this will come to fruition as these data points are very important pieces of important in our post-COVID world. We need to know who is getting the information they need and if not then we will re-position it. Please include New Canaan Country School if you need testers. Thank you!