Official Notes Section in CORE (like Notes tab in EE)

We continually need to add notes to a student's profile, whether past student, current student, etc. for a variety of reasons.  Outside of Enrollment Management for a Candidate or Past Candidate, and outside of Academics for a Current Student, there is literally no other area to put a note.  This is a critical piece to record keeping, and seems to be a huge oversight.  I'm suggesting Core so that all portals can read the note, and the notes would be in one spot for the student.

  • Angie St. Pierre
  • Dec 18 2019
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  • Joanna Craik commented
    March 09, 2022 14:19

    Adding the ability to send Official Notes within EM to those with "Student" status would be extremely helpful! The Admission Office still needs to easily communicate with these families.

  • Deborah Nelson commented
    August 18, 2021 18:54

    Yay, I am so glad this is under consideration and I hope it will be
    implemented into Core very soon!!!

    Deborah Nelson
    Admissions & Business Office
    The Dunham School
    Work 225.767.7097 ext 356 Fax 225-767-3475
    Deborah.Nelson@dunhamschool.org http://www.dunhamschool.org
    11111 Roy Emerson Drive Baton Rouge, La. 70810

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  • Deborah Nelson commented
    August 18, 2021 18:05

    Angela,
    Yes, please try to have the Official Notes continue on from Enrollment
    Management Admissions to follow the student through in Core as they are
    current students and also as they are past students.
    I had asked for his on May 8, 2020.

    *Deborah Nelson *May 8, 2020

    Yes, please allow "Official Notes" to be used on current students in
    Enrollment Management as it is used now for for Candidates and newly
    enrolled students. We need that place on their records to keep track of
    phone conversations and emails between the families.

    Deborah Nelson
    Admissions & Business Office
    The Dunham School
    Work 225.767.7097 ext 356 Fax 225-767-3475
    Deborah.Nelson@dunhamschool.org http://www.dunhamschool.org
    11111 Roy Emerson Drive Baton Rouge, La. 70810

    If you have received this email in error please notify the system manager.
    This message contains confidential information and is intended only for the
    individual named. If you are not the named addressee you should not
    disseminate, distribute or copy this e-mail. Please notify the sender
    immediately by e-mail if you have received this e-mail by mistake and
    delete this e-mail from your system. If you are not the intended recipient
    you are notified that disclosing, copying, distributing or taking any
    action in reliance on the contents of this information is strictly
    prohibited.

  • Kathleen Steinman commented
    August 18, 2021 17:00

    Yes. Yes and yes - we NEED this!

  • Angela Addison commented
    August 18, 2021 15:48

    Hi folks, let me get with the team here and see if we can come to agreement on a cross app functionality that's consistent for schools.

  • Meredith Bub commented
    August 18, 2021 15:15

    I'm miffed that it's been over a year and we are still pleading for this common sense change to be made. My communication with families, and creation of internal notes shouldn't have to cease once a candidate becomes a student. In fact, it doesn't end there at all, I have just had to devise my own way of keeping track of such things because the ability to create notes in BB goes away. So irritating.

  • Rick Geyer commented
    August 05, 2021 14:52

    Still waiting on a unified note solution. If you need more use cases on why this is so important:

    • When the registrar gets a records request for a past student, they are not able to add a note showing that they sent the records on a particular date and to whom. This is kind of an important thing. If they wanted to make a note, they would have to make the former student current again, add the note, then make them a past student again. Really?

    • Notes are made during the admissions process that are pertinent to the registrar, yet they are not available to the registrar without me giving them access to the enrollment management module and switching over to view them.


    It just doesn't make sense to keep them so siloed. Notes need to be available in all modules and should be permission controlled by type.

  • Guest commented
    June 08, 2021 15:02

    We would love to be able to do notes for recent students (graduated and past students who were withdrawn). We need to promote students soon after graduation so those sending forms, etc. don't include grads or withdrawn, but have to postpone so ONs can be done first and this causes issues. If we could send ONs to past students and alumni, that would be awesome.

  • Joanna Craik commented
    June 04, 2021 19:34

    This must happen! In Enrollment Management we still need to be able to enter notes and send communications to enrolled students. Simply add the status of "Student" to the Official Note Types. Please!

  • Karl Koenigsbauer commented
    December 29, 2020 13:02

    Here are the links to common idea posts regarding official notes. Maybe if we vote on all of them it will gain more traction...

    https://blackbaudk12.ideas.aha.io/ideas/K12OB-I-1883

    https://blackbaudk12.ideas.aha.io/ideas/K12OB-I-1016

    https://blackbaudk12.ideas.aha.io/ideas/K12OB-I-1228

  • Anita Pinkerton commented
    August 14, 2020 18:41

    THERE ARE SEVERAL TOPICS DEALING WITH THE SAME ISSUE...if we combined them all there would be more votes to get this moving....

  • Deborah Nelson commented
    May 08, 2020 15:27

    Yes, please allow "Official Notes" to be used on current students in Enrollment Management as it is used now for for Candidates and newly enrolled students. We need that place on their records to keep track of phone conversations and emails between the families.

  • Lauren Dennis commented
    January 27, 2020 17:05

    YES PLEASE. In Enrollment Management we also handle re-enrollment of current students. When current families ask us for things like an extension for financial aid or a change to the contract, we have no way of noting that in the file. We have to keep a whole bunch of external spreadsheets and remember to read through all of them during re-enrollment. It seems shortsighted to not allow Admissions any ability to put notes in the file once a student enrolls. We are still very much involved.

  • Guest commented
    December 18, 2019 18:26

    Yes, having this added will allow us to centralize important information. As I oversee all Int'l Students, there are immigration aspects and details that are unique to my population, so securing them there, will allow my colleagues to better understand each circumstance. The more we can centralize information, the better we can be unified and serve our community. 

  • Rick Geyer commented
    December 18, 2019 17:04

    The big irritation about the current setup is that there are significant limitations on official notes in each of the other areas they are currently available. For enrollment management, parents can no longer see the notes in the section once their children become enrolled, plus those notes are only available from within that module. In Academics, the notes can only be added for current students, so if you wanted to add a note for a former student (i.e. documenting that records were sent to another school, etc), you can't do it without making them active again, which is asinine. Also, the process of editing an existing note is cumbersome and not a great workflow.

     

    As far as I'm concerned the notes don't have to live in Core, but I fully support the idea of a unified solution where notes could be added to any record at any time and accessible from any module (depending on the security settings of a particular note type). 

  • Guest commented
    December 18, 2019 16:24

    I just loved the idea of having a common area for everyone to see. It's all about customer service.

  • Savitri commented
    December 18, 2019 15:34

    My previous comment had grammatical and spelling errors, sorry about that.  I would like to see this feature added to core. It would allow the school to be more effective and show excellence in our customer service.

  • Kimberly Esper commented
    December 18, 2019 15:29

    Students are potentially with the school for 18 years, since we have infants up to 12th grade.  We need a common area to collect and view information as the student and family changes over the years.

  • Savitri commented
    December 18, 2019 15:15

    Please add this feather to core! It  is would allow the school to be more effective and show excellence in their customer service.