Inserting a Signature Image into Letter Template in onBoard

I would like to be able to insert images into their mail merges and have them render in the PDF.
  • Deleted User
  • Aug 11 2015
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  • Coco Parham commented
    22 Aug, 2023 04:43pm

    We have been using this software for over 6 is time!!!!!! Please add the option for a signature!

  • Daniel commented
    31 May, 2023 01:21am

    The whole point using a mail merge tool in Blackbaud is to replace the manual process we'd otherwise have for letters (mail merge in MS word, etc). A signature is a basic part of a professional letter template. This was requested in 2015 (!!), please add this!

  • Jake Marmul commented
    13 Jan, 2023 03:59pm


  • Casey Kelahan commented
    3 Mar, 2022 04:58pm

    Lack of a signature image in the decision letters is not up to the professional standard that we have for our school, and will require us to do double the work. It sounds like this has been echoed by many Blackbaud customers. This really needs to be addressed, especially considering how long ago it was first requested.

  • Cheryl Quenneville commented
    21 Oct, 2021 02:50pm

    I am just setting up this system and I cannot believe that I cannot include an electronic signature on the Decision letter. I agree that this will create double work for us as I cannot use this to replace our current manually created Letters of Acceptance.

  • Jessica Hageman commented
    22 Jun, 2021 05:16pm


  • Scott Albright commented
    7 May, 2021 09:58pm

    I agree. This really needs to receive attention. Why have a Source Code option if HTML doesn't work on the final document? These are official letters. We need the ability to add our school headers and footers along with official signatures or this feature isn't worth using.

  • Guest commented
    28 Apr, 2021 04:28pm

    Why, oh why, can't this get attention? It really isn't acceptable to have a decision letter that does not represent our letterhead or allow for a signature. It creates double work and makes the online decision notification letter useless.

  • Coco Parham commented
    2 Mar, 2021 03:40pm

    This has been in the idea bank since 2015!! We really need this to be an option since we still print letters to be mailed out. Please wonderful Blackbaud computer engineers, see this post!! Thanks!!!

  • Joanna Craik commented
    12 Jan, 2021 08:08pm

    I hope this issue gets the attention it deserves. We are not able to insert our school logo at the top of our decision letters, which is really unacceptable. (You cannot insert the logo in only one letter/form; if you select the checkbox it applies the logo to every form in the system, which is ridiculous.) Parents want to print the decision letter as it's an important part of their child's journey in private education and to not have the school logo on the letter is really remiss. I hope this is addressed soon.

  • Jennifer Bullis commented
    15 Dec, 2020 03:37pm

    Has there been any resolution to this very important issue??

  • Guest commented
    18 Feb, 2020 02:19am

    Thank you, this would be great. It's a shame to tease us with it in preview mode, then it takes a while to realize that no one will ever see it. I spent a while fiddling around thinking that I was doing it wrong. 

  • Guest commented
    3 Feb, 2020 11:15pm

    Seems like a basic function that should have been addressed ages ago in order for communications to appear as professional and polished as possible.

  • J.P. Trudeau commented
    24 Oct, 2019 04:58pm

    Kind of surprised, since can insert an image via HTML and see it in the editor but not in the PDF download. Should be an easy fix

  • Dani Rojas commented
    24 Oct, 2019 01:36pm

    I have received feedback from my clients this feature would save them a lot of time. Please implement this.

  • Michelle Templeton commented
    28 Aug, 2019 07:47pm

    This change is very important for me. It is a lot of work to have someone hand sign hundreds of admission letters or to have to take them into another program to add them electronically page by page.

  • Guest commented
    30 Jan, 2019 07:26pm

    Have there been any updates on this item (from 3.5 years ago...)....? 

  • Guest commented
    9 Jun, 2017 06:49pm

    I also echo William Ushler's comment. The mail merge templates are extremely problematic and unpolished. This should have been addressed by now. 

  • Guest commented
    8 Feb, 2017 07:00pm

    I echo William Ushler's sentiments.

  • William Ushler commented
    24 Jan, 2017 03:52pm

    A year later and still no solution? almost 2 years since Jake mentioned it - this is so vital yet it can't be implemented?

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