Allow parents to change the enrollment decision after viewing the contract

In onBoard > Settings > Decisions, if I check the Accepted decision type's box for "Display contract only when candidate has accepted", and the parent Accepts, there is currently not a way for the parent to change their decision after they view the Contract.

We want the option to allow parents to change their decision after they view the contract. This is because Parents must be allowed to change their minds after they view the contract. Currently, if a parent does change their mind, they have to contact the school so we can change the decision for them. 

  • Nathalie Miller
  • Mar 21 2016
Blackbaud Enrollment Management / Checklist
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  • Chuck Andres commented
    March 22, 2016 13:48

    They can get around this, currently, by looking at the contract in files & forms BEFORE choosing a decision.  We had the opposite happen, a parent went through files & forms signed the contract, paid deposit, etc...but the system said they weren't done because they hadn't made a decision.  So they contacted us and we had to tell them to go back in and select a decision before we could process everything.

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