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Trigger email to family about fee being added after self service upload
Please add a feature to allow schools to trigger an email to families once they've imported a self-service batch alerting them of new billing. Often schools upload billing after the auto-debit email has been sent.0
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Log ALL Family Emails Sent to BBTM Family Accounts
If there is an incident or if an email blast needs to be sent out to ALL BBTM families the emails are sent out via a separate tool and not through the main BBTM website via the Email Parents tool. This means that the emails are not logged to famil...0 Unlikely to implement
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If a check mailed to the lockbox fails the family should be notified, but currently they are not
Currently families receive a $30 Failed Fee from Smart Tuition if their check fails, but they aren't emailed or notified in any way. Families are notified if their automatic payment fails so the process should be the same for checks sent (ie. Invo...1 Under consideration
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Allow for change in login URL in BB communications to families to be school specific; for schools that have integrated BBTM and BBSM
Currently BB communications to families tell them to log in to parent.blackbaud.com to access their tuition acounts. Since our BBTM is integrated with our BBSM this is causing confuision and in some cases errors when families try to use the old lo...0 Under consideration
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In your email to parents notifying them of the auto debit that will take place, please make it clear to the parents that past due balances will not be auto drafted on the 1st of the month and that the parents are required to make manual payments for past due balances.
Some parents are not aware of your practice not to auto draft past due balances, and they have assumed that all outstanding amounts (past and present) are auto debited on the 1st of the month. Hence they are not happy when they find out that they ...1 Planned
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Initial Important Information about your Tuition Management Account email should go to both emails on the account if they are set to mirror
Sending the initial email for information on the tuition management account should go to both parents if their account is mirrored.1 Under consideration
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For schools using SSO to Smart Tuition from Core Resource pages a different notification
The current welcome message sends parents to the parent.smart.com when we want them to go through the Core MySchoolApp portal. The messaging should be customizeable for schools using the resource link in core for SSO. Without a solution here the s...1 Under consideration
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Update auto debit reminder emails to show actual date payment starts to process
Parents seem to get confused as to when auto payment starts to process. The email they get shows the due date but the processing starts 1 business day before the billing is due. The emails should state that Tuition Management will start processing... -
Send BBTM communication 7 days a week
As a school administrator I would like the system to generate communications 7 days week. Right now, there are some communications that aren't send on the weekend such as the auto debit reminders as noted in KB 191820. Likewise, if a an account is... -
Initial email to families should be able to be customized
The "Important information about your Blackbaud Tuition Management enrollment for (school name)" Should be able to be customized. Parent receiving this email may be confused if they do not have access to their account yet. The initial email goes o...