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Invoice and Auto-debit emails need to reflect Education Management as an access point
At this time, for schools who use Enrollment Management and the contracts, families Tuition Management accounts are created via the submission of the contract. This creates a Single Sign-on in which parents would access their Tuition Management ac...0
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Smart Tuition should allow special characters for parent emails
Some parents may have special characters in their email addresses. Allowing special characters would give parents more freedom to use their actual email address. This would allow Smart to accommodate parents with all types of email addresses. This...3 Under consideration
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Edit Welcome Letter
Schools should be allowed to EDIT the Welcome Letter. Especially for older parents who are not tech savvy, or those who have already been with the school for 3 years before we started using Smart Tuition do not take kindly to getting an email from...1
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Auto send year end statements or send an email out to the families so that they are able log on and download them.
Year end statements for tax purposes' should auto send to families. Or there should be some type of email notice sent with instructions on how they may download them.1 Under consideration
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Families should have the option to add a third e-mail for communication.
Families should be able to add a third e-mail so that Business Managers or step-parent will also get copies of the invoices.1 Already exists
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Communication reminder sent for the 10 day reattempt for ACH
The family gets the communication for the 10 day reattempt in the Important Information email. It would be nice if they received a ACH debit reminder for the reattempt. Maybe with the failed payment email.0
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Change a communication notice email to parents regarding added a new billing fee is add their account .
This email below was sent out to a parent - It has new billing fee - it was not a billing fee it was a discount that was added. You need to change the wording - if a fee was added then use fee - if a discount was added use discount. Parents are VE...0
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Enable credit balance statements to be sent via email communication
Enable automatic statement communication monthly to families that have a credit balance or if not automatic, give the school ability to send manually at any time.0
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Add hyperlink for URL Parent site in the Welcome Letter
Right now there are hyperlinks in the Parent Welcome Letter however, the Parent site URL, https://parent.smarttuition.com, is not hyperlinked. Please update the WL to activate the hyperlink for the Parent website. Please see attached for an example.0 Under consideration
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System Timeout Function
Please add an option to create longer timeout parameters. Or make the timeout time longer. While working on a project (emails), I was timeout after I was almost done going through my list of email recipients. I had to start over. I realize I can s...0