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Invoice formatting
It would be helpful if the "Your next payment due of..." line was more prominent. Any credits posted are orange above this line and then the billing details are broken down in bold below this line. This line should appear bold, a different color, ... -
To be able to email a current invoice to the family, regardless of the amount due.
The ability to send/email an invoice to the family with the current amount due (individually or in batches). Regardless of if the family owes, has a credit, or has a zero due balance.Planned
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Provide schools with faster visibility into ACH payment settlement status and earlier notification of returned or failed payments.
Schools using Tuition Management often experience delays in confirming whether ACH payments made from checking or savings accounts have successfully settled. Compared to checks processed directly through a school's bank terminal, ACH payments can ... -
Student invoices should have first and last names on them
It says it is implemented but invoices should have student first and last names listed on them. Some students have different last names than their parent and having an invoice with both first and last name on it would be helpful for parents applyi... -
Tuition Fee should display in the tuition line on the invoice
Currently on the invoice of a tuition fee account, the "Tuition" line is $0.00 and the tuition fee displays under the "Fee" section. The school cannot remove the standard tuition line from the invoice, and the tuition fee is designed to replace th...Planned
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We should be able to force an invoice to be generated despite the balance due for a particular month.
The system currently will not generate an invoice if the balance for the month is zero or negative. There should be a feature created that can allow an invoice to be generated despite the balance due for the month. This would help in situations wh...Under consideration
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Updates to Invoice Due Date and Late Fees
Good Afternoon I have had several requests over the last few years to review the way we create our monthly invoices. Thre are 2 aspects that have been requested for review. The two aspects are the due dates for past due amounts, and how we present...Under consideration
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Customer statement with detail
Provide detail of each item along with payments on a monthly invoice and also as a year-to-date activity statement. Currently all that is seen is a total amount without detail.Under consideration
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Smart Tuition Invoices
Invoice layout should have school name and address not just the new logo option. Having the Blackbaud name and address is good for parents who send payments to Blackbaud but most of my parents are on auto debit. However, parents still need to uplo...Under consideration
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Email Receipt Confirmation
It would be so very useful for the system to track if a user has received and/or opened an email invoice reminder. So many of our parents claim they aren't receiving the notifications and there isn't a way for us to prove to them that one was sent...
