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Failed payments notification
We should receive an email notification when a Buy Now transaction fails. Parents always receive a confirmation when payment is made and they assume the payment is successful. But a few days later it fails.0 Under consideration
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Allow admins to change linked enrollment contract
Even if a family hasn't signed an enrollment contract, once they link the contract to Tuition Management, it's impossible to make any changes. Admins should have the ability (with an audit log) to change the linked enrollment contract in TM.0
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Billed & Paid Report on Individual Family Accounts
It would be immensely useful to be able to pull a billed & paid report directly from individual family accounts instead of the static report & then having to filter! Thank you for your consideration.0
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Shortcut keys and more interactive drop down menus
Shortcut keys are helpful to navigate through fields quickly, especially if you are working on repetitive tasks. Interactive drop down menus are standard to most programs! Rather than scrolling through fees and discounts manually, you could use sh...0
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Shopping Cart Modernization
Please modernize the Shopping Cart experience for Parents with a SKY-looking user interface. Remove the requirement for parents to agree to an agreement. This should be optional to toggle on like it is with Buy-Now. Allow schools to add custom fie...0
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Update the subject for Invoices
When families receive their monthly invoice for those that are set to be Invoiced, the Invoice subject reads as "Your Blackbaud Tuition Management Invoice for X Month" whereas the subject for the auto-debit reminder emails reads as "(Specific Scho...0
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Provide a search option by invoice number
We received a check from a financial institution that did not list the name of the account holder. All that was provided was the invoice number. Upon searching on my own and contacting Blackbaud Support, I discovered that there is no existing self...0
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If late fee waivers round up, schools should get the additional waiver
School waiver allotments are 10% of the school's active family population. However, if a school has an active family population of 108, 10% of that is 10.8. This rounds the waiver allotments displayed up to 11, however in reality the school only h...0
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We need a way to stop ACH payments from our end for shorts periods of time
A lot of parents can abuse the system by waiting until the last minute when tuition is due, then make the payment knowing there is not enough money in their account. So it looks as if the payment is good, when in fact it takes several days for the...0
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Automatic Posting to FE
Exported data from Tuition Management should not be automatically posted in FE, we should be able to edit the entry before posting0