Just had a prank inquiry submitted online today. Had to chat with support to have them delete it. she said it had to be processed before it could be deleted, but there's no way we wanted to process it!! There should be some way to delete an inquiry, even if it is a few steps to prevent accidental deletions.
We have quite a few international families that dad/son have the same name. Occasionally an inquiry form gets attached to a parent's record giving the parent the "candidate" role because we don't have enough information when we process the inquiries. If we inactivate the inquiry then we still have parents in the system marked as "past candidate." If we could delete the inquiry and get rid of the candidate AND past candidate roles from parents that would would really prevent a lot of confusion.
It is ridiculous we don't have the ability to delete faulty and duplicate inquiries. Often we do tests to our system with fictitious names and want to delete these later. Sometimes parents will submit 2 and 3 inquiries which is a waste of our time to process, not to mention inquiries that are submitted with 2 children on one form that cannot be processed (i.e. Joan and Mary Smith). Please add the delete feature! Thank you
Just had a prank inquiry submitted online today. Had to chat with support to have them delete it. she said it had to be processed before it could be deleted, but there's no way we wanted to process it!! There should be some way to delete an inquiry, even if it is a few steps to prevent accidental deletions.
We have quite a few international families that dad/son have the same name. Occasionally an inquiry form gets attached to a parent's record giving the parent the "candidate" role because we don't have enough information when we process the inquiries. If we inactivate the inquiry then we still have parents in the system marked as "past candidate." If we could delete the inquiry and get rid of the candidate AND past candidate roles from parents that would would really prevent a lot of confusion.
Can't you go in to a user's Profile in Core and under System Information "Remove User"?
It is ridiculous we don't have the ability to delete faulty and duplicate inquiries. Often we do tests to our system with fictitious names and want to delete these later. Sometimes parents will submit 2 and 3 inquiries which is a waste of our time to process, not to mention inquiries that are submitted with 2 children on one form that cannot be processed (i.e. Joan and Mary Smith). Please add the delete feature! Thank you