Prior year balances should be visible on the Parent Site just as they are in Tuition Management
Families are claiming that they aren't aware of their past due balance in a prior session, and this becomes an issue for historically delinquent families, especially when they are approved to return to the school. In Tuition Management a historical record of their balance is in the top right corner in a blue grid (see attached) and this would be beneficial for parents to see as well.
Another option is to have a sentence at the top of the Parent Site, below the Family ID and student(s)' names, that states, "The balance due in prior years at *** school is $___. Even if it's $0.00, it's important for the family to know.
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Ashley Kuha
- Nov 17 2023
Related ideas
we created a discount for previous year and a fee for new year as 'Rollover Balance' so that its added to current year and family can see this.
Yes agree = this upgrade to the parent portal will help families with prior year balances become more aware of the commitment / liability they have (running total). I am hopeful this system change is quick and straight forward since the technology already exists on the administrative / school portal view.