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Improve the way parents are able to view billing details
The current way that parents are able to view billing details is very cumbersome. They can either see one month of details at a time (with no way to print) or they have to go into billing details to see a comprehensive and printable list. Problems...1
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Prior year balances should be visible on the Parent Site just as they are in Tuition Management
Families are claiming that they aren't aware of their past due balance in a prior session, and this becomes an issue for historically delinquent families, especially when they are approved to return to the school. In Tuition Management a historica...1
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Add another option to the Forgot your Username and Password link on the Parent Site
Currently if a parent forgets their Username and/or Password they only have 2 options to type in to retrieve them. If the parent forgets their Username they need to type in their Primary Telephone number and Family ID. If they forget their Passwor...0 Under consideration
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Parent payment method option : update to "Credit/Debit card"
Some families do not understand that a debit card is run as a credit card, and that his is different than entering their routing and account number. I suggest the wording on the parent site is updated to "Credit/Debit Card" as a payment option ( c...0
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The family FAQ page on the parent site should have BBID login instructions listed
Instructions on how to link BBID should be included on the FAQ for parents on the parent website.0
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Parent's export billing details
The parents can no longer export a full billing detail view. The option to print only prints the screen and not the full billing details if there are enough months to warrant a scroll bar. They should be able to export a full billing detail like o... -
Year end statement available in current year
Please update the year end statement on the parent site to be able to be run throughout the current year for expanding ESA requirements -
Recover password with mobile number
Parents should be able to recover their username and password with their mobile number. Not every parent provides a main number, and for larger schools this could be a hard thing to update.2 Under consideration
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Cell number should default as primary number for re-setting username feature
If the family only has a Cell number ( or international number ) on file, they cannot use the re-set username feature of the parent site. Entering Cell/ International number should work as the primary number for this re-set feature because it othe... -
Allow both parents to log into one account with BBID
Both parents should be able to access the same account with their own BBID rather than there being only one.