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Allow a single portal account, to which multiple "Family ID"s can be attached.
As other ideas have suggested, any mistakes in re-enrolling students year over year cause the generation of a new Family ID and require creation of a new account. Additionally, if a family's children go to different SmartTuition schools (e.g. pres...3 Implemented
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We need to make it easier to update an automatic debit on our parent website.
When updating a parents account to ACH there are too many steps that need to be preformed to update the parents new account. Steps to take to update 1. click on update on My automatic payment. 2. Add a new account. 3. Select checking savings or cc...0 Implemented
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Validation Logic on CC Payments in New Parent Portal
Good morning, It looks like when the new parent portal rolled out, the validation logic for CC payments was removed. Can we add the ghosted formatting back into the expiration month box to show (MM), and in the expiration year (YYYY) . Currently w...0 Implemented
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If an ACH is listed as permantly blocked in our system and the parent updates their information on our parent website, the ACH will not be unblocked until the parent calls in. We should unblock the ACH when updated on the parent website.
The parents would be able to update their own ACH's info without calling the call center and the call center would benefit with less calls to take regarding this issue. -
When attempting to set up an ACH on our parent website, parents have to click on the category name my payment method and in that section it shows mail-in (payer-initiated) - Invoices. It is not clear that this is the section to set up an ACH. The category name should be, Set up an automatic debit. We should provide mail in and ACH options with a check box next to both options. If the parent selects the ACH option, we should askl for checking, savings, or credit card information.
Parents would self serve and the call center would get less calls. -
Parent View Monthly Billing Like the Aministrators
When a parent logs into their account and clicks on the monthly charges. They see every charge for the whole year, instead of just the charges for that month. If you are a school, like ours, and have a slew of charges, even though you didn't charg...2 Implemented
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We need a very visible button on our parent website for parents to click to make a payment.
Our parents would be able to self service better and it would be more user friendly for our parents.