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Add detail description for incidential charges
When billing families for drop in day care of summer class we need to enter a brief description of the charge: ie. 4 hours Wk of July 16 for day care or Summer Class Splish Splash. If families do not see a reason / description for the charge then ...1 Under consideration
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Send a reminder email 3 days before the invoice due date.
The invoice goes out 20 days before the due date and people forget about it. A second email goes out only after a late fee has been applied. A reminder email would really help. I would like one either right before it is due or the day it is late, ...0 Under consideration
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Update the bank validation email
The language on the bank validation failure email is confusing for parents. It should be simplified to let them know that their bank validation failed and they need to log in/call, in to update it. The "Please be advised that this update should be...0
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Ability to re-send messages (receipts) from Communication History
Currently, we have the ability to re-send a welcome letter, but not other communication such as receipts for in school payments. I would like to see this feature added to avoid the need to use the 'Email Parents' option, which is in a separate menu.1 Under consideration
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No Account Emails to Parent to include that the payment method has changed to Invoice from ACH
When the Emails go out to parents regarding failed payments it should include that the payment method by default switches over to Invoice due to a inactive account added for ACH.0
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Third Party payment receipt emails
When a third party payer makes a payment by phone or website. They want to be able to also receive an email besides the primary email. -
Enrollment confirmation email should only go out once a family is activated
The current process for the " Important information about your Blackbaud Tuition Management enrollment" email is below: Manual enrollment : Email will not go out until the family is activated Online enrollment/ Contract enrollment: The email goes ...0
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Update the subject for Invoices
When families receive their monthly invoice for those that are set to be Invoiced, the Invoice subject reads as "Your Blackbaud Tuition Management Invoice for X Month" whereas the subject for the auto-debit reminder emails reads as "(Specific Scho...0
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Having the option to remove information from activation emails
Schools that don't currently use credit cards have the "Credit Card Payments: Payments made with your debit and/or credit card are subject to credit card convenience fees." displayed in the account activation email. Being that they don't accept CC...1 Unlikely to implement
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Allow Smart Admins to Customize Emails to Parents
There are times when the emails sent by the system are confusing to parents. We would like the ability to add content to messages to clarify what a parent needs to do, specifically regarding links back to Smart Tuition. We would like all parents t...1 Under consideration