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Prior year balances should be visible on the Parent Site just as they are in Tuition Management
Families are claiming that they aren't aware of their past due balance in a prior session, and this becomes an issue for historically delinquent families, especially when they are approved to return to the school. In Tuition Management a historica...2
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Adding both payer names to the Auto Debit Reminder Emails
Good Afternoon, I know we added both payer names to the invoices, however, we need to update the prior to debit reminders to include both payers as well.0 Planned
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The family FAQ page on the parent site should have BBID login instructions listed
Instructions on how to link BBID should be included on the FAQ for parents on the parent website.0
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Trigger an email to family about new fee added to account
Please add a feature to allow schools to trigger an email to families once a new fee is added to their billing. This is something that is available today in FACTS.0
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Add a comment section next to parent's name to add a message for one family for our call center agents to easily see.
We would like to see a comment section display next to the parents name in the registration for call center agents to see the alert during their verification process. This would be great for alerting on the single family level whatever message sch...0 Under consideration
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'Do not use' accounts in Fee's and Discounts area - can they NOT be carried over into new term?
When we have items in our Fee's and Discounts area that are marked 'Do not use' can we not have those items carried over into the new term. It seems like a lot of unnecessary baggage to be rolling over with the database that we have to sort throug...2
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Parent's export billing details
The parents can no longer export a full billing detail view. The option to print only prints the screen and not the full billing details if there are enough months to warrant a scroll bar. They should be able to export a full billing detail like o...0
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allow parents to have separate login on one account
No description provided1 Planned
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Autopay needs to still receive itemized invoices
When a parent is signed up for autopay, they receive a reminder email saying to click and sign on their account for more information. Instead, they should receive an itemized invoice within that email so that they don't have to click around to fin...6 Under consideration
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Recover password with mobile number
Parents should be able to recover their username and password with their mobile number. Not every parent provides a main number, and for larger schools this could be a hard thing to update.2 Under consideration