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Text Message Opt Out List
Please provide a report of users who have opted out of text messages. It is very helpful to see who is and who is not receiving follow up text messages.1 Under consideration
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Notify school admin (in addition to the payer) when a BNGN payment fails.
When a BNGN payment fails, the payer is notified, but the school is not. The school is notified only for the purchase of the items (and they all appear to be successful). It's cumbersome to have to run transaction reports to determine what payment...0
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Excel Reports in Tuition Management are using outdated software
Please update your server Excel versions so that downloaded reports are up to date and easy to work with. Many of the downloadable Excel reports in Tuition Management use an outdated version of Excel (e.g. Excel '97) with an .xls extension instead...1
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Allow both parents to log into one account with BBID
Both parents should be able to access the same account with their own BBID rather than there being only one.0 Planned
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Credit Card Usage Fee to Increase in New School Year
The credit card usage fee should not increase every year in January. As a school, parents submit contracts for a school year and the credit card usage fee should be the same throughout. If you're going to increase the credit card usage fee every y...0
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Extended care - upload times to the edit screen vs. editing each checkout time individually
When you go to edit the check-out times before applying the charges to an account it would save a lot of manual work to be able to export the student list and re-upload with the correct list of students ( vs. deleting one by one if they did not at...0
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Smart Tuition Invoices
Invoice layout should have school name and address not just the new logo option. Having the Blackbaud name and address is good for parents who send payments to Blackbaud but most of my parents are on auto debit. However, parents still need to uplo...0 Under consideration
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Admin Ability to Unlink SSO on Smart Accounts
I would like to submit an enhancement request to add the ability for School Admins/BB employees to be able to Unlink an SSO connection for a payer. The issue comes up when payers forget to split the accounts and both payers end up on one account, ...1 Planned
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Include in "Failed Bank Payment" email that a 2nd attempt will be made 10 days from the first draft
Most parents will not remember this from ST Welcome letter especially if first time their draft failed and later in the school year1 Under consideration
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Due date change for specific month
Please add the ability to change the due date for a specific month vs. all payment plan months. There are sometimes a parent needs to delay a payment for a specific month from the due date (5th of month to the 15th). Currently, if the parent is on...