We need to be able to customize statement notifications to reflect our billing cycle. All charges are due in the same month they are incurred. We issue statements at the end of the month so, technically, payments are due the same day the statement is released. If, for any reason, we are delayed by even one day in issuing statements, the only notification we can use is the past due notice. When using this notification, the total account balance is not an available merge field so, even though we want to be able to include this information, it is not an option.

If there was an option to send a statement notification on a customized date (when all statements are ready for review) without needing a "system trigger", it would be great. Also, every statement notification, regardless of trigger, should include the merge field for TOTAL ACCOUNT BALANCE as some families don't look at the statement and just reply on the notification to determine what is due.