Blackbaud ID (BBID) | Ideas for Blackbaud's K12 products

71 Vote

Admin Report for Users Log in For BBID

It would be beneficial for admins to be able to run a report to determine the parent or other users log-in methods with BBID whether the constituent has chosen: Log in with AppleLog in with Google or the Standard Email and Password Log in. Knowing...

Created 24 Apr 20:32 by Paul Zaloumis

K-12 Core / Blackbaud ID (BBID) / Lists & Reports

6 Under consideration
33 Vote

Add a bad email notification to top of profile section

To see a bad email, admins need to navigate to the Contact Card. The email shown at the top of the profile (along with address/phone number) should have the [bad] notation associated with it. This will be especially useful with BBID issues.

Created 10 Oct 13:20 by Tom Mach

K-12 Core / Blackbaud ID (BBID)

0
5 Vote

Ability to track clicks on Invitations sent for Blackbaud ID

The school would like to track whether users clicked on the Accept Invitation button from their Blackbaud ID invitation. Not sure how this would be possible, but they would like to report on this information, especially for new families.

Created 24 Jun 21:58 by Pam Foster

K-12 Core / Blackbaud ID (BBID)

0
14 Vote

Blackbaud should have a parent support line for parents who are having trouble logging in via BBID.

With the new BBID authentication method, I can't see everything that may be happening with a user's account...whether they use BBID to access multiple schools, what their error might be, etc. Other tools, like Magnus Health, have a parent support ...

Created 16 Nov 19:21 by Lori MacConnell

K-12 Core / Blackbaud ID (BBID)

3
7 Vote

Blackbaud ID troubleshooting tools

Platform managers need to have better visibility into BBID. There is very little to help us with troubleshooting BBID login issues. The email address, status, and enable/disabled information on the constituent record. It would be helpful to know a...

Created 23 Oct 21:17 by Gregg

K-12 Core / Blackbaud ID (BBID)

1
7 Vote

Add Reset Password Link to EMS Login Page

Since moving to BBID resetting a password requires the user to go to our EMS login page, enter their username, then click "Forgot password?" on the BBID login page. This confuses a lot of users, causing them to send in a support ticket complaining...

Created 07 Apr 14:36 by Michael Nardulli

K-12 Core / Blackbaud ID (BBID)

2
3 Vote

Add column for last login on Core -> Security -> BBID screen

To enable the ability to bulk disable old / inactive accounts please add a column with the last login date on the screen for registered users within BBID Authentication.

Created 06 Feb 19:05 by Brian Hoyt

K-12 Core / Blackbaud ID (BBID)

0
5 Vote

Disallow sending Blackbaud ID invitations to email addreeses marked as "bad".

We had a scenario where we attempted to send a Blackbaud ID invite from Core, but it never arrived. After starting a chat with support, we learned that the email address had been flagged as "bad" when a push page failed to send at an earlier date....

Created 27 Feb 19:48 by Guest

K-12 Core / Blackbaud ID (BBID)

0
3 Vote

Be able to increase the inactivity timeout beyond 20 minutes.

We used to be able to increase the inactivity timeout beyond 20 minutes. We would like the feature back

Created 27 Oct 14:45 by Guest

K-12 Core / Blackbaud ID (BBID)

0
3 Vote

Allow Schools to Disable the Google Sign In option from a way to Authenticate the User Login

I would like to be able to disable the Google Sign In option from a way that users can authenticate their login information. I would like this option to not appear at all for our school. This is extremely important because we use SSO for our paren...

Created 10 Oct 11:56 by Susan Swensen

K-12 Core / Blackbaud ID (BBID)

1