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Ability to see Parent View
I think we should have access to see what the parent see when they log in. Sometimes a parent calls and asks how do I do this, but we can't help because we can't see what they see.11 Implemented
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My suggestion is to simply have the terms/conditions be the last page of the invoice with the pertinent information on pages 1 and 2.
Our invoices currently have 3 pages. The Terms/Conditions are on the second page. The breakdown of the total is on the last page. Several parents have reached out asking for a breakdown of the total because they scroll to the second page, see the ...4 Implemented
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Allow a single portal account, to which multiple "Family ID"s can be attached.
As other ideas have suggested, any mistakes in re-enrolling students year over year cause the generation of a new Family ID and require creation of a new account. Additionally, if a family's children go to different SmartTuition schools (e.g. pres...3 Implemented
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Would like to return to previous format of failed transaction report.
The update in November sends me a daily report that has to be downloaded, and is blank most of the time. It is extra steps and it would be much more user friendly to move back to the old format of the Failed Transactions Report. Prior to November,...12 Implemented
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We need to make it easier to update an automatic debit on our parent website.
When updating a parents account to ACH there are too many steps that need to be preformed to update the parents new account. Steps to take to update 1. click on update on My automatic payment. 2. Add a new account. 3. Select checking savings or cc...0 Implemented
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If an ACH is listed as permantly blocked in our system and the parent updates their information on our parent website, the ACH will not be unblocked until the parent calls in. We should unblock the ACH when updated on the parent website.
The parents would be able to update their own ACH's info without calling the call center and the call center would benefit with less calls to take regarding this issue. -
Validation Logic on CC Payments in New Parent Portal
Good morning, It looks like when the new parent portal rolled out, the validation logic for CC payments was removed. Can we add the ghosted formatting back into the expiration month box to show (MM), and in the expiration year (YYYY) . Currently w...0 Implemented
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Return to old format for Enrollment Emails
The old report that used to be sent to show which students were newly enrolled got updated to the new format and gets sent daily now which has to be downloaded and most of the time it is blank. This is causing extra steps. The old format used to o...9 Implemented
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Add additional Gender Options in BBTM
We'd like to see other options besides just male and female. Please update gender options to include non-binary and other.0 Implemented
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When attempting to set up an ACH on our parent website, parents have to click on the category name my payment method and in that section it shows mail-in (payer-initiated) - Invoices. It is not clear that this is the section to set up an ACH. The category name should be, Set up an automatic debit. We should provide mail in and ACH options with a check box next to both options. If the parent selects the ACH option, we should askl for checking, savings, or credit card information.
Parents would self serve and the call center would get less calls.