Group messaging should not automatically reply to all

When a group message is sent within a group, the "reply" to that message is sent to everyone.

I would like this to ONLY reply to the sender, not to the entire group.

There could also be a "Reply All" button.

Teachers should also be able to disable the reply all button when sending to a group of students. Those messages can get out of hand if students all start replying.
  • Deleted User
  • Aug 6 2015
  • Implemented
  • Attach files
  • Angela Addison commented
    23 Mar, 2021 05:03pm

    Hi folks! I apologize for the inconvenience here, we did push it out to everyone but I'm told that there's a cache clearing that has to run per environment and that's currently in process of looping through everyone and they don't think would take any longer than 24 hours to complete all schools. And it was kicked off this morning so if you still don't see it by tomorrow morning please let me know!

  • Levi Tonet commented
    23 Mar, 2021 12:51pm

    This feature is also not yet in our environment.

  • Dave Sartory commented
    23 Mar, 2021 12:47pm

    This update has not appeared in our system yet. Everything is the same.

  • Gregg Miller commented
    18 Jan, 2021 12:38pm

    Hi Angela,

    Here's that idea from our art teacher.

    A better way to contact students/parents/advisors. It would make our lives so much easier if under a student's name we could click on Message and have a drop down menu with these choices:


    -student and parents

    -student and advisor

    -student, parents and advisor

  • Angela Addison commented
    7 Dec, 2020 05:12pm

    Hi all, if anyone would like to have the EAP (early adopter) switch for inbox enhancements turned on for your school would you kindly private message me here or send me an email - so I can get you the details? I'm hoping we can get 20 or so schools to kick the tires. Please don't comment to everyone here as that could quickly become a lot of noise given the number of votes on this. We should be ready to flip the switch for volunteers in the next week or two!

  • Rick Geyer commented
    2 Oct, 2020 05:14pm

    Angie, I am so thankful your team took this task on and I am also glad to hear you are not just addressing the reply all feature, but will also consider other items "under the hood" related to messaging. Below are several other ideas related to messaging controls by either grade level, persona, or user that would also be extremely useful to be implemented. The last one also mentions allowing Platform Managers to delete a message for any reason. When someone sends something inappropriate to a large group, it would be way better to be able to remove it immediately instead of having to turn off messaging for everyone and then having to wait for a Blackbaud technician to remove it.

    Messaging Function Controls

    Individual Student Messaging Controls

    Turn Messaging off for Groups of Students/ Delete messages

    Thanks for your team's work on this and your consideration of these other ideas. :-)

  • Angela Addison commented
    1 Oct, 2020 06:43pm

    Hi all, I've only been here a year and a half (not quite yet) so I can't speak to the history too much except that my understanding was at some point there was a cross-product vision of a universal messaging feature which lives with an enterprise team and so individual apps were sort of in a wait and see when that's coming mode. And the team that owned communications features has had really big architectural fish to fry the last couple of years so some of these areas admittedly were stalled. The good news is we've moved some of these features to other teams who have more bandwidth. My team just took over communications features so although a little late to the game are super excited to get this one in the works! We already met on it this week and cooking up mocks. I hope to be able to squeeze it in over the next month or two. @Betsy Sidebottom number of votes is definitely a factor but, don't lose faith on some of the ones without a huge number because the other way we prioritize is that we prefer not bouncing around and opening up code all over the app all the time so, when there is critical mass of number of requests in a certain area that we're planning on working on we'll evaluate all of the requests out there on that feature for relevance and fit with the new design and grab any of them that we can in the scope of that work.

  • Shannon Lowe commented
    1 Oct, 2020 01:55pm

    Literally sat at my desk and clapped when I saw this announcement! (Though I too am puzzled why it took so long--we've wanted to use this tool and simply never turned it on.) Please give us an ETA on when it will be implemented--there are a LOT of people who waited a long time for this!

  • Betsy Sidebottom commented
    1 Oct, 2020 12:07pm

    I suppose this is good news. However, I'm VERY disheartened that it has taken OVER 5 YEARS! Our school doesn't use messaging because of the reply all problem.

    On a bigger scale....this just furthers my cringe-worthy reaction every time a support consultant tells me to submit an idea....but when I see there are ONLY 5 votes for something.....I know there's no way the idea will happen anytime soon or be considered as something important - even though it might be SO IMPORTANT for our school.

    545 Votes and 5 years. Yikes....

    Plus there are often other ideas out there that are similar. Oh so sad. (I see this was merged with other ideas. Not sure how long something like that takes either.)

  • Tina Pappas commented
    1 Oct, 2020 07:38am

    Hooray for moving to the Planned stage!

  • Jérémie Bourdon commented
    30 Sep, 2020 08:57pm

    Great news!! We've been waiting too long for this. It was one of the reasons why some teachers decided to switch to Google classroom. What is the ETA for this? Thanks.

  • maer ben-yisrael commented
    30 Sep, 2020 08:53pm


  • Kirstin McDonald commented
    30 Sep, 2020 08:50pm

    Huzzah for finally getting this into the PLANNED stage. It is a long time past due!!

  • Jeannie Buller commented
    30 Sep, 2020 08:43pm

    This is no longer a valid email address and will not be answered.

    If you need assistance, please email Jennifer Grimley, Academic Dean, at or call the office at 985-892-2540.

    This message has been scanned by the Archdiocese of New Orleans Virus/Spam filter.

  • Ben Kirby commented
    28 Aug, 2020 08:00pm

    This is critical. A parent accidently replied to a teacher email about the start of the year and it went to hundreds! This could be very powerful and should definitely be a priority.

  • Guest commented
    8 May, 2020 11:08pm

    I think you ought to have the ability and time to make the inbox messaging more sophisticated. We like the feature, but the lack of control is very frustrating at times.

  • John Hansknecht commented
    30 Mar, 2020 11:09am

    Joining the litany, it's time to give us a viable messaging tool in our LMS. Reply all should be a managed feature not a global part of the system.

  • Betsy Sidebottom commented
    18 Mar, 2020 05:41pm

    Another awesome idea that has been around for years.

    PLEASE consider this.
    I agree with the most recent comment where a school said they can't use this feature until it's worked on. We were in the same boat but considering the situation with coronavirus and the need to quickly message with a grade.....we might have to turn this on.

    Or why at least isn't this a feature by role? Allow bulk messaging for students.


  • lauren marcus eisenberg commented
    20 Dec, 2019 03:27pm

    Hello? BB? We cannot use this tool until the reply-all default is deactivated.  A fix is long overdue. 

  • Guest commented
    4 Dec, 2019 04:21pm

    Any updates on this? We've already had a panicked parent and a new student that was very concerned about replying all by accident. We especially want our new students to feel comfortable using our system without the fear of accidentally writing something to their entire grade. It's a lot harder for students, especially new students, to recover from something like this socially. 

  • Load older comments
  • +471