Adding additional grandparents is unintuitive in an Application form.

Clicking the Add Another Grandparent link jumps to an anchor point in the form which is unintuitive and makes it very likely the parent will continue the form in the wrong location. If the anchor point was moved up slightly so that Email address from the previous grandparent and the Remove Grandparent button are still visible, it would avoid the potential of parents losing their place in the form.

Anyone familiar with the usage of the forms would realize how difficult it is already to avoid user error and the way this currently works compounds those difficulties.

  • Guest
  • Aug 21 2020
  • Implemented
  • Attach files
  • Patty Molinari commented
    21 Aug, 2020 08:37pm

    to Sarah Bienvenue - it still isn't working right - it has to be supper understandable for our parents and it is very confusing - I am working on it right now

  • Sarah Bienvenue commented
    21 Aug, 2020 07:16pm

    Hi all, we released a fix this Tuesday that keeps users in the same place when using +add another for any block, not just the grandparent block.

  • Patrick Lynch commented
    21 Aug, 2020 07:11pm

    This really needs to be completed so it is clear for the user... Right now you end up losing a lot of data and getting a lot of confusion.

  • Patty Molinari commented
    21 Aug, 2020 03:39pm

    This issued caused a lots of problems last year. Parents didn't complete the application correctly and we lost a lot of information - this actually happens whenever you attempt to add another sibling, parent, school, and grandparent