Self-service account reactivation for candidates reapplying

It would save a great deal of time if there was an option added to the self-service account creation window that allowed a user to indicate that they have previously applied and by signing in, their accounts would be reactivated for the new admissions year.

While some families fill out new inquiry forms or register for events, which creates a new entering year, many families just attempt to sign back in to their accounts and get an account disabled message.

  • Troy Burki
  • Sep 5 2023
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  • Amanda Polson commented
    27 Feb 14:42

    We would really appreciate this as well. This is just our second year using blackbaud, and already we are dealing with so many families who have come back to reapply but their accounts were deactivated and it's just frustrating for all parties!