Updating the display of an Official Note when converted to email.
Currently when an official note is also sent to the candidate/parent email address, the body text of the email looks impersonal and is formatted in an odd way. Is there a way to update this so that when an official note is sent to an email address, the body text of the email is formatted to remove the information that is included at the top? See real example below:
Student Name: Teresa Magbalon
Author Name: Cecelia Gronemeyer
Comment Date: 02/23/2022
Comment Type: Financial Award Letter Follow Up
Comment: Dear Tessa,
......
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Cecelia Gronemeyer
- Feb 24 2022
Related ideas
I do have an update. Although I followed your instructions, Brian, when I removed all of the placeholders except for comment, it still includes the word "Comment" In the body text:
Comment: Dear Test,
I see that you have applied to __ College
Does anyone have any advice or is there a way for developers to hide or removed the actual placeholders from the messages that are sent to candidates/students through Official Notes?
Hi Brian,
Oh my goodness! This is amazing. This is exactly what I was looking for. Thank you for your help!
Cecelia
The screenshot didn't attach...trying again
Hey Cecelia - you should be able to do this by going to Enrollment Management>Communciation>Notifications, then selecting the category Admissions Official Notes. You'll need to edit each of the note types to show what you would like to include in the email. In our case, we simply include the body of the official note, with nothing additional. Screenshot is attached. If all you have in the body is the [author comment] placeholder, then nothing else will send.
You can also change the reply to email address to either be a catchall address (in our case, we want all replies to come to admissions regardless of who sends the note) or to the author of the note by using the [author email] placeholder. Hopefully this works for you!