Ability to customize "No performance data is available at this time" message when access to report cards/transcripts is turned off

During our active grading periods, we turn off access to our report cards and transcripts, which means parents can't access them online for a time. When they try, they get the follow message "No performance data is available at this time."

I would like to have a way to customize that message to direct folks to me (Registrar) for copies of their child's transcript and/or report card.

  • Deleted User
  • Aug 7 2015
  • Implemented
  • Jul 29, 2021

    Admin response

    This functionality is available in the new Holds feature which replaced the previous exclusions in July 2021.

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  • Guest commented
    5 Jun, 2020 09:15pm

    Yes yes yes! The parents always contact the tech department when this happens. It puts us in a very uncomfortable situation.

  • Lorrin Saliba commented
    3 Jun, 2020 07:36pm

    At the first of May, i had a video call with some of the developers working on the new Holds features of ON. This would probably fit right into their piece. One of the developers was stephen.boyle@blackbaud.com. Maybe he can let you know if this is part of their release.

  • Courtney Dowdy commented
    27 Aug, 2015 07:52pm

    Or to be able to add a message to contact the Business Office when records are on hold due to Financial or Other Business Office items.